Refund Policy

1. Overview

At Botennica, we strive to provide exceptional AI chatbot services that meet your needs. We understand that sometimes a service may not work as expected, and we want to ensure you're satisfied with your purchase.

This refund policy outlines the terms and conditions for refunds, cancellations, and service adjustments for our AI chatbot platform and related services.

2. Subscription Plans and Refunds

2.1 Monthly Subscriptions

Monthly subscription fees are billed in advance and are generally non-refundable. However, we offer the following refund options:

• Service Issues: If our service is unavailable for more than 24 hours in a billing period, we will provide a prorated refund
• Technical Problems: If you experience persistent technical issues that prevent you from using our service, we may offer a refund
• Billing Errors: If you are charged incorrectly, we will refund the overcharge amount

2.2 Annual Subscriptions

Annual subscriptions come with a 30-day money-back guarantee:

• Full refund within 30 days of purchase if you're not satisfied
• Prorated refund after 30 days for unused months

2.3 Free Trial

We offer a 14-day free trial for new users. You can cancel at any time during the trial period without being charged. If you don't cancel before the trial ends, your subscription will automatically begin.

3. Refund Eligibility

3.1 Eligible for Refunds

• Service unavailability exceeding 24 hours
• Persistent technical issues preventing service use
• Billing errors or duplicate charges
• Annual subscriptions within 30 days
• Service cancellation before billing cycle begins

3.2 Not Eligible for Refunds

• Change of mind after service delivery
• Failure to use the service after purchase
• Violation of terms of service
• Monthly subscriptions after service delivery
• Custom development or consulting services

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Provide your account details and subscription information
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots
5. Allow 3-5 business days for review and processing

4.2 Refund Processing Time

Once approved, refunds are processed as follows:

• Credit Card Refunds: 5-10 business days
• PayPal Refunds: 3-5 business days
• Bank Transfer Refunds: 7-14 business days

5. Cancellation Policy

5.1 How to Cancel

You can cancel your subscription at any time:

• Through your account dashboard
• By contacting our support team
• By emailing [email protected]

5.2 Cancellation Effects

When you cancel your subscription:

• Your service will continue until the end of the current billing period
• You will not be charged for the next billing cycle
• Your account will be downgraded to free tier (if available)
• You will lose access to premium features after the billing period ends

5.3 Reactivation

You can reactivate your subscription at any time by logging into your account and selecting a new plan. Your previous settings and data will be restored.

6. Special Circumstances

6.1 Service Discontinuation

If we discontinue a service or feature that you rely on:

• We will provide 30 days notice before discontinuation
• You may be eligible for a prorated refund
• We will offer alternative solutions when possible

6.2 Force Majeure

In cases of force majeure (natural disasters, government actions, etc.):

• Service credits may be provided instead of refunds
• Refunds may be delayed until normal operations resume
• We will communicate clearly about any delays

6.3 Account Suspension

If your account is suspended due to terms of service violations, you are not eligible for refunds. Service will be restored once the violation is resolved.

7. Partial Refunds and Credits

In some cases, we may offer partial refunds or service credits instead of full refunds:

• Service Credits: Applied to future billing cycles
• Partial Refunds: For unused portions of annual subscriptions
• Downgrade Credits: When switching to lower-tier plans
• Compensation Credits: For service issues or downtime

Service credits expire after 12 months and cannot be converted to cash refunds.

8. Dispute Resolution

If you disagree with our refund decision:

1. Contact our support team for a second review
2. Provide additional documentation if available
3. Request escalation to a senior support representative
4. Consider mediation or arbitration if necessary

We are committed to fair resolution of all disputes and will work with you to find a satisfactory solution.