Cookie Policy

1. Introduction

This Cookie Policy explains how Botennica ("we," "our," or "us") uses cookies and similar technologies when you visit our website and use our AI chatbot platform.

By using our website, you consent to the use of cookies in accordance with this policy. If you do not agree to our use of cookies, you should set your browser settings accordingly or discontinue use of our website.

2. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and more useful.

We also use similar technologies such as web beacons, pixel tags, and local storage to collect information about your browsing activities.

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as:

• Setting your privacy preferences
• Logging in to your account
• Filling in forms
• Maintaining your session security

3.2 Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

• Google Analytics cookies
• Performance monitoring cookies
• Error tracking cookies

3.3 Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

• Language preference cookies
• Theme preference cookies
• Chatbot interaction cookies
• User preference cookies

3.4 Marketing Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

4. Specific Cookies We Use

4.1 Authentication Cookies

• __session: Maintains your login session and authentication state
• __clerk: Clerk authentication service cookies for user management

4.2 Analytics Cookies

• _ga: Google Analytics cookie for tracking unique visitors
• _gid: Google Analytics cookie for tracking session data
• _gat: Google Analytics cookie for throttling request rate

4.3 Service Cookies

• botennica_preferences: Stores your chatbot and platform preferences
• upload_context: Remembers your document upload settings
• chat_history: Stores recent chatbot conversation history

5. Third-Party Cookies

Our website may contain links to third-party websites and services. We also use third-party services that may set cookies on your device:

• Google Analytics: For website analytics and performance monitoring
• Clerk: For user authentication and account management
• PayU: For payment processing and order management
• Stripe: For subscription billing and payment processing

These third-party services have their own privacy policies and cookie policies. We encourage you to review their policies to understand how they use cookies and your data.

6. How Long Cookies Are Stored

• Session cookies: Deleted when you close your browser
• Persistent cookies: Remain on your device for a set period or until manually deleted
• Authentication cookies: Typically expire after 30 days or when you log out
• Analytics cookies: May be stored for up to 2 years

7. Managing Your Cookie Preferences

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. You can:

• Delete existing cookies
• Block cookies from being set
• Set your browser to ask for permission before setting cookies
• Set your browser to automatically delete cookies when you close it

7.2 Cookie Consent

When you first visit our website, you'll see a cookie consent banner. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences
• Change your preferences at any time through our cookie settings

7.3 Opt-Out Options

You can opt out of certain types of cookies:

• Google Analytics: Use the Google Analytics Opt-out Browser Add-on
• Marketing cookies: Use the Digital Advertising Alliance's opt-out tool
• Third-party tracking: Contact us to disable specific tracking

8. Impact of Disabling Cookies

Please note that if you choose to disable or delete cookies, some features of our website may not function properly:

• You may need to re-enter information each time you visit
• Some personalized features may not work
• Your login session may not be remembered
• Chatbot preferences may not be saved
• Analytics and performance monitoring may be limited

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.