Privacy Policy

1. Introduction

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot platform and services.

By using Botennica, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Name and email address when you create an account
• Payment information for premium subscriptions
• Profile information and preferences
• Communication history with our support team

2.2 Usage Information

• Chatbot interactions and conversations
• Uploaded documents and context files
• Platform usage patterns and analytics
• Technical information about your device and browser

2.3 Automatically Collected Information

• IP address and location data
• Cookies and similar tracking technologies
• Log files and system information

3. How We Use Your Information

• Provide and maintain our AI chatbot services
• Process and store your uploaded documents and context
• Generate and customize chatbot scripts
• Improve our platform and develop new features
• Provide customer support and respond to inquiries
• Send important updates and service notifications
• Ensure platform security and prevent fraud
• Comply with legal obligations
• Train and improve our AI models using anonymized data
• Analyze usage patterns to enhance user experience

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• To trusted third-party service providers who assist in operating our platform
• In connection with a business transfer or acquisition

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Control cookie preferences
• Export your data in a portable format

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

8. AI Model Training and Data Processing

Our AI chatbot platform processes your uploaded documents and context to provide intelligent responses. Here's how we handle your data:

• Your documents are processed using secure AI models to extract relevant information
• Context data is stored securely and used only for your chatbot's responses
• We may use anonymized, aggregated data to improve our AI models
• Your original documents are never shared with other users
• You maintain full control over your uploaded content and can delete it at any time

We implement strict data protection measures to ensure your information remains secure and private.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

10. Children's Privacy

Botennica is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Botennica after such changes constitutes acceptance of the updated policy.